H2O PRO WHOLESALE / OUR POLICIES
Refund Policy
Effective November 9, 2026
Please contact us before returning a system. We will help you identify the correct next step for your order.
1. 30-day return requests
You may request a return within 30 calendar days of delivery for an unused, uninstalled system in its original packaging with all supplied parts and accessories. Keep your proof of purchase. This voluntary return window does not reduce any rights you have under applicable law.
2. How to request a return
Email h2ollcmarketing@gmail.com with your order reference, payment receipt, delivery date and reason for return. For damage, include photographs if available. We will provide authorization and the return destination. Do not ship returns to an address you have not received from us.
3. Condition and exclusions
Installed, used, modified or incomplete equipment may not qualify for a change-of-mind return. Custom configurations are subject to any return conditions specifically agreed before purchase. Defective, damaged or incorrectly supplied items are handled separately and statutory remedies still apply.
4. Damaged or incorrect items
Inspect your delivery and contact us as soon as reasonably possible if an item is damaged or incorrect. Keep packaging while the issue is investigated. We will agree an appropriate remedy such as replacement, repair or refund where required. A delay in reporting does not remove non-waivable legal rights.
5. Return shipping
For an approved change-of-mind return, you are responsible for return shipping and safe packaging unless otherwise agreed. For a confirmed error or defect attributable to us, contact us to arrange a suitable remedy and shipping instructions. Original delivery charges are refundable where required by law or agreed in writing.
6. Refund processing
After the authorized return is received and inspected, we will notify you of the outcome. Approved refunds are initiated to the original payment method through the payment provider, normally within 10 business days of approval. Bank or provider processing may take additional time. Any payment-provider fee treatment will be explained and must comply with applicable law.
7. Cancellation before shipment
Contact support immediately if you need to cancel. An unpaid order does not need a payment refund. For paid orders not yet dispatched, we will confirm whether cancellation is possible. Shipped orders follow the return process. Do not make a second payment while a cancellation or duplicate-payment issue is being reviewed.