H2O PRO WHOLESALE / OUR POLICIES
Terms of Service
Effective November 9, 2026
These terms explain how you may use H2O Pro Wholesale and place an order for a water filtration system.
1. Orders and acceptance
You must be legally able to enter a purchase contract and provide accurate contact and shipping details. Each checkout is for one machine. Saving shipping information creates an order awaiting payment; it is not acceptance, payment confirmation, a shipment promise, or a reservation of stock. Orders are accepted only after our team confirms availability, the agreed specifications, payment, and delivery arrangements.
2. Product information
The catalog names, descriptions, configurations and generated images are illustrative. They are not manufacturer specifications or certification claims. Before paying, contact support to confirm the exact model, included components, capacity, suitability, operating limits, warranty terms, stock and lead time. No claim is made that a listed system makes unsafe water potable or removes any particular contaminant.
3. Prices and external billing
All prices are in US dollars. Listed base prices correspond to ACH prices on the supplied Lumino links; card payment prices are 4% higher. Confirm delivery charges, applicable taxes and the total payable with support before payment. Lumino independently processes card or bank information under its own terms. Its supplied checkout pages currently display “Funding application”; confirm that description with support before paying. Never pay an amount or description you do not recognize.
4. Payment reconciliation
Use the same email for shipping and Lumino payment and keep your order reference and provider receipt. Opening a payment link or returning to this site does not confirm payment. Payments are manually reconciled before an order is confirmed or fulfilled. Do not send card numbers or banking credentials to support.
5. Shipping and installation
Customers must provide an accurate, accessible delivery address and disclose any special freight or access requirements. Destinations, carrier, charges and delivery estimates must be agreed before payment. Installation, site preparation and maintenance are not included unless specifically confirmed in writing. Consult a qualified installer and comply with local plumbing and safety requirements.
6. Returns and cancellations
Our Refund Policy applies to return and cancellation requests, subject to mandatory consumer rights. Contact support promptly with your order reference. Do not return equipment without obtaining instructions.
7. Reviews and acceptable use
Submit only honest reviews of your experience, without private data, unlawful material or impersonation. Reviews are moderated for relevance, privacy and abuse, not simply for being negative. Publishing a review does not certify a verified purchase. Clearly marked illustrative reviews are examples, not customer endorsements. By submitting a review you permit us to display it with your chosen public name.
8. Liability and legal rights
To the extent permitted by applicable law, we are not responsible for losses caused by misuse, incompatible installation or failure to maintain equipment according to confirmed manufacturer instructions. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded, including applicable statutory consumer protections. No independent performance warranty or certification is created by illustrative content.
9. Changes and contact
Updated terms will be posted here with an effective date. Changes do not retrospectively alter accepted orders. For questions or disputes, first contact h2ollcmarketing@gmail.com with your order reference so we can seek a resolution. Applicable mandatory law remains controlling.